0141 438 0999 info@itscotland.com

Customer Support Area

Welcome to our support section of the site, here you will find the methods we use to reslove customer issues. Please look over each item to see what best suits your needs.

Remote Desktop Support

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Once downloaded and installed the program allows us to use your mouse and keyboard to control your PC system remotely. This enables us to see the issues that you the end user is having and try resolving them with as little hassle as possible.

This feature works particularly well if the customer is already on the phone with you and needs additional assistance. So we always advise to contact us via our support phone number.

  • Control your System in seconds
  • Reslove the issue in real time
  • User can watch
  • Download Now

Online Ticket Support

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Our support ticket system allows members or customers to submit a ticket (email) via a specialized system. This ticket is then sent to a member of staff who would reply with suggestions on how to resolve your issue. This system is best for users who have a small issue that is not effecting there ability to completed there task.

This system is also useful if you have made contact via our support contact number and no one was at hand to answer your call. When raising a ticket its best to supply us with as much information as possible so when as resolve your issue at the first time of asking.

  • Takes seconds to create a Ticket
  • Quick reply
  • Raise a Ticket Now

Phone Support

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Do you have an issue that needs resolved now! If you have an issue that needs our immediate attention and is affecting your business than call us on our support number during our office opening hours between 9am to 5:30pm.